How To Check Your Safaricom Subscriptions
Ever felt like your Safaricom airtime vanishes quicker than you can say “M-Pesa”?
You’re not alone.
Many subscribers find themselves signed up for services they don’t recall activating or simply no longer need.
This drains your balance and leaves you wondering where your money went.
But don’t worry, getting a grip on your Safaricom subscriptions is easier than you think.
Let’s break it down step-by-step.
Table of Contents
Where Did My Airtime Go?
Before we jump into solutions, let’s first identify the usual suspects behind these mysterious deductions.
Safaricom offers a variety of services that can chip away at your balance:
- Data Bundles: These are recurring subscriptions for internet access. While essential for staying connected, it’s easy to lose track of active bundles, especially if you have multiple ones.
- SMS Bundles: Similar to data bundles, these provide a set number of SMS messages for a specific duration. Forgotten SMS bundles can quietly eat into your airtime.
- Skiza Tunes: This service allows you to personalize your caller ring back tune. While entertaining, it’s a subscription service with associated costs.
- Premium Services and Games: These include content services, like news updates, horoscopes, and games, often billed daily or weekly.
Now that we know what we’re dealing with, let’s explore how to check your active subscriptions.
How To Check Your Safaricom Subscriptions
Safaricom provides several straightforward methods to monitor your subscriptions. Choose the one that suits you best:
1. The USSD Code
- *Dial 456#: This code opens a menu with various options.
- Select Option 9 (Stop): This leads you to a submenu focused on managing subscriptions.
- Choose the Relevant Category: Select the category you want to check (Data bundles, SMS bundles, Skiza, Premium Services & Games).
- View Active Subscriptions: This displays your current subscriptions in that category.
2. The *100# Code
- *Dial 100#: This code brings up another menu.
- Choose “My Subscriptions”: This takes you directly to subscription management.
- Select “Active Subscriptions”: You’ll now see a list of all your active subscriptions across all categories.
3. The mySafaricom App
- Open the App: Launch the mySafaricom app on your phone.
- Go to “Account”: Navigate to the account section within the app.
- Select “My Subscriptions”: This displays all your active subscriptions, including data bundles, SMS bundles, and promotional messages.
4. Safaricom Website
- Visit the Safaricom Website: Go to the official Safaricom website (www.safaricom.co.ke).
- Log in to Self-Care: Access the self-care portal using your Safaricom number and password. (https://selfcare.safaricom.co.ke/)
- Navigate to “My Subscriptions”: This section provides a detailed overview of your active services.
How To Stop Safaricom Subscriptions
Once you’ve identified your active subscriptions, it’s time to take charge. Here’s how:
1. Unsubscribing from Unwanted Services
- USSD Codes: Use the same USSD codes mentioned earlier (*456# or *100#) to unsubscribe from specific services by following the prompts.
- mySafaricom App: The app allows you to easily unsubscribe from services directly within the “My Subscriptions” section.
- SMS: Some services allow you to unsubscribe by sending an SMS with a specific keyword to a designated number. Check the service details for instructions.
2. Proactive Management
- Regular Checks: Make it a habit to check your subscriptions regularly, perhaps weekly or monthly, to catch any unwanted services early on.
- Set Reminders: Use your phone’s calendar or reminder app to prompt yourself to review your subscriptions periodically.
- Scrutinize Promotions: Before signing up for any promotions or offers, read the terms and conditions carefully to understand the subscription implications.
Advanced Subscription Management
For those who want to go the extra mile in managing their Safaricom subscriptions, consider these strategies:
- Data Usage Monitoring: Track your data usage through the mySafaricom app to identify data-hungry apps and adjust your usage accordingly.
- Personalized Bundles: Explore Safaricom’s personalized bundles and offers that align with your specific needs and usage patterns.
- Customer Support: If you encounter any difficulties or have questions about your subscriptions, don’t hesitate to contact Safaricom customer support.
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