#24 Top Payment Apps in Kenya (+ Fees)

Kenya is a frontrunner in mobile money adoption in Africa, boasting a wide array of payment apps that cater to the needs of its tech-savvy population.

This surge in mobile money usage has revolutionized how Kenyans manage their finances, pay for goods and services, and transfer money.

In fact, if we look back at the history of mobile payments, the rest of the world is actually playing catch up!

This report explores the top payment apps in Kenya, delving into their features, fees, security measures, and customer support to provide a comprehensive overview of the Kenyan mobile money industry.

To gather information for this report, we analyzed articles and reports on popular payment apps, reviewed user feedback, and explored the features and security measures of each app.  

M-Pesa

M-Pesa, a pioneering mobile money service launched in 2007 by Safaricom, remains a dominant force in the Kenyan mobile money market.

With over 30 million users in Kenya , M-Pesa offers a wide array of services.

It has evolved from a simple money transfer service to a full-fledged banking platform , enabling users to send and receive money, pay bills, purchase goods and services (Lipa na M-PESA) , and access credit and savings .

Its extensive reach and user-friendly platform have made it an integral part of daily life for many Kenyans.

However, it is worth noting that high transaction fees on certain transfers can be a concern for frequent users .  

Features

M-Pesa provides a comprehensive suite of features that cater to various financial needs:

• Send and receive money: Transfer money to other M-Pesa users, other mobile money accounts, or bank accounts.
• Pay bills: Settle utility bills, pay for goods and services, and make payments to businesses and organizations.
• Buy airtime: Purchase airtime for yourself or others directly from your M-Pesa account.
• Access credit and savings: Utilize M-Shwari for savings and loan services.
• Global Payments: Make international money transfers and online payments with M-Pesa Global.
• Merchant Payments: Pay for goods and services at participating businesses with Lipa na M-PESA.

Fees

M-Pesa’s transaction charges vary based on the amount being transferred and whether the recipient is a registered user. Fees for transfers to registered users range from KSh 6 to KSh 110 , while transfers to unregistered users incur higher fees, up to KSh 309 . Cash withdrawal fees also apply, with charges ranging from KSh 10 to KSh 330 .  

Security Measures

M-Pesa prioritizes security with the following measures:

• GSM encryption: Safeguards data transmission during transactions.
• PIN authentication: Requires a secure PIN to access your wallet and initiate transactions.
• Transaction alerts: Sends SMS notifications for every transaction, allowing for quick identification of unauthorized activity.
• SIM swap protection: Protects against unauthorized SIM swaps to prevent account takeovers.
• Fraud detection systems: Employs advanced systems to detect and prevent fraudulent activities.

Customer Support

M-Pesa offers customer support through various channels:

• Customer care line: Dial 234 for M-PESA related issues .  
• Email: Send inquiries to [email protected] .  
• Social media: Connect with M-Pesa on Facebook and Twitter .  

PesaPap

PesaPap is Family Bank’s mobile banking app, offering a comprehensive suite of financial services accessible through a user-friendly interface.

With PesaPap, users can manage their accounts, make payments, transfer funds, and access various banking services from their mobile devices.

Features

PesaPap provides a wide range of features:

• Account management: View account balances, transaction history, and statements.
• Bill payments: Pay bills for utilities, school fees, and other services.
• Funds transfer: Transfer money between accounts, to other banks, and to mobile money wallets.
• Mobile loans: Access instant loans with flexible repayment options.
• Card management: Manage and track your debit and credit cards.
• Savings: Create and manage savings goals with competitive interest rates.
• Insurance: Purchase insurance products through the app.
• Airline tickets: Book airline tickets directly from the app.

Fees

PesaPap charges vary based on the specific service used. Balance inquiries cost KSh 10, while mini statements cost KSh 10 . Full statements cost KSh 30, and changing your M-PIN costs KSh 20 . Some services, such as SMS notifications, cheque book requests, and blocking cards, are free of charge .  

Security Measures

PesaPap prioritizes security with the following measures:

• Encryption: Encrypts sensitive data during transmission and storage.
• Two-factor authentication: Requires an OTP (One Time Password) for login and transactions.
• Fraud detection and prevention tools: Employs advanced systems to monitor and prevent fraudulent activities.
• ATM security: Offers features like device control and jackpot attack prevention.
• CCTV systems: Integrates with CCTV systems for enhanced surveillance.

Customer Support

PesaPap offers customer support through various channels:

• Phone: Call +254 (0) 703 095 445 for assistance .  
• Email: Send inquiries to [email protected] .  
• Social media: Connect with Family Bank on Facebook and Twitter.

KCB Mobile Banking

KCB Mobile Banking provides KCB Bank customers with a convenient and secure way to manage their accounts and access banking services from their mobile devices.

The platform offers a range of features, including account management, funds transfers, bill payments, and loan applications.

Features

KCB Mobile Banking offers a variety of features:

• Account management: View account balances, transaction history, and statements.
• Funds transfer: Transfer money between accounts, to other banks, and to mobile wallets.
• Bill payments: Pay utility bills, school fees, and other services.
• Mobile loans: Access quick and short-term loans without security .  
• Simba Points: Earn and redeem Simba Points for various rewards.
• 24/7 banking: Access banking services round the clock.
• Real-time notifications: Receive instant notifications for transactions.

Fees

KCB Mobile Banking charges vary based on the transaction type and amount. Balance inquiries are free, while mini statements cost KSh 10 . Funds transfers to other KCB accounts cost KSh 36, and transfers to other banks via PesaLink range from KSh 36 to KSh 240 . ATM withdrawals cost KSh 36, and bill payments cost KSh 36 .  

Security Measures

KCB Mobile Banking prioritizes security with the following measures:

• Data encryption: Encrypts sensitive data during transmission and storage.
• Two-factor authentication: Requires an OTP (One Time Password) for login and transactions.
• CCTV surveillance: Uses CCTV cameras in branches and ATMs for security and crime prevention.
• Computer safeguards: Employs computer safeguards and secured files and buildings to protect personal information.
• Fraud prevention: Implements measures to detect and prevent fraudulent activities.

Customer Support

KCB Mobile Banking offers customer support through various channels:

• Contact center: Call +254 711 087 000 for assistance .  
• WhatsApp: Contact +254 711 087 087 for support .  
• Email: Send inquiries to [email protected] .  
• Branch support: Visit any KCB Bank branch for assistance.

WorldRemit

WorldRemit is a global online money transfer service that enables users to send money to over 130 countries worldwide.

With a focus on speed, security, and convenience, WorldRemit offers a variety of transfer options, including bank deposits, cash pickups, mobile money, and airtime top-ups.  

Features

WorldRemit offers a range of features:

• International money transfers: Send money to over 150 countries with low fees and guaranteed exchange rates.
• Multiple transfer options: Choose from bank deposits, cash pickups, mobile money, or airtime top-ups.
• Fast transfers: Most transfers are completed within minutes.
• Convenient platform: Send money online or through the mobile app.
• Secure transactions: Employs industry-leading technology to protect your money.

Fees

WorldRemit’s transfer fees vary depending on the transfer method and destination. For most countries, there is a standard fee of $3.99, but this can be lower depending on the transfer criteria . WorldRemit also applies a margin markup to its exchange rates, which can affect the overall cost of the transfer.  

Security Measures

WorldRemit prioritizes security with the following measures:

• Secure connections: Uses encrypted connections for all transactions.
• Verification process: Verifies user identities to prevent fraud.
• Anti-fraud team: Monitors transactions for suspicious activity.
• Data protection: Keeps customer data secure and does not sell or rent it to third parties.
• Regulatory compliance: Adheres to regulations in the UK, US, Canada, and Australia.

Customer Support

WorldRemit offers customer support through various channels:

• Phone: Call +1 855 383 7579 (toll-free in the US) for assistance .  
• Email: Send inquiries to [email protected].
• Help center: Access support articles and FAQs on the WorldRemit website.

Wise

Wise, formerly known as TransferWise, is a global money transfer service that offers low-cost international transfers with transparent pricing.

With a focus on fairness and transparency, Wise uses the mid-market exchange rate and charges low, upfront fees.

Features

Wise offers a range of features:

• International money transfers: Send money to over 80 countries with low fees and the mid-market exchange rate.
• Multi-currency account: Hold and manage money in 50+ currencies.
• Wise card: Spend money in different currencies with low conversion fees.
• Direct Debits: Set up Direct Debits to pay bills and subscriptions in different currencies.
• Batch payments: Send multiple payments at once.
• Business accounts: Access features tailored for businesses, including multi-user access and API integration.

Fees

Wise charges a small, upfront fee for international transfers, which varies depending on the currency and amount being sent. There are no monthly fees or minimum balances to maintain. For business accounts, there is a one-time setup fee to get international bank details.

Security Measures

Wise prioritizes security with the following measures:

• Safeguarding: Holds customer funds in top-tier banks, separate from Wise’s own working capital.
• Two-factor authentication: Requires 2FA for login and transactions.
• Encryption technology: Encrypts data during transmission and storage.
• Fraud prevention protocol: Employs a dedicated anti-fraud team and monitors transactions for suspicious activity.
• Regulatory compliance: Regulated by financial authorities in the US, UK, and other countries.

Customer Support

Wise offers customer support through various channels:

• Help center: Access support articles and FAQs on the Wise website.
• Email: Send inquiries to [email protected].
• Phone: Call +1 888 908 3833 for assistance.

Skrill

Skrill is a digital wallet that allows users to make online payments, send and receive money, and make international transfers.

With a focus on security and convenience, Skrill offers a variety of payment options and features, including a prepaid Mastercard.

Features

Skrill offers a range of features:

• Digital wallet: Store and manage money in multiple currencies.
• Online payments: Pay for goods and services online with just an email address and password.
• Money transfers: Send and receive money globally.
• Prepaid Mastercard: Withdraw cash and make purchases in stores and online.
• Cryptocurrency: Buy and sell cryptocurrencies through the Skrill platform.
• Loyalty program: Earn loyalty points on transactions and redeem them for rewards.

Fees

Skrill charges fees for various services, including deposits, withdrawals, and international transfers. Deposit fees vary depending on the payment method used, while withdrawal fees range from 0% to 3.99%. International transfer fees can be up to 4.99% , and currency exchange rates include a markup.  

Security Measures

Skrill prioritizes security with the following measures:

• Encryption: Uses SSL technology with 128-bit encryption to protect data during transmission.
• Two-factor authentication: Offers 2FA for added account security.
• Anti-fraud monitoring: Employs systems to detect and prevent fraudulent activities.
• PCI DSS compliance: Complies with the Payment Card Industry Data Security Standards.
• 3D Secure: Offers 3D Secure for online and card-not-present transactions.

Customer Support

Skrill offers customer support through various channels:

• Phone: Call +1 855 719 2087 for assistance .  
• Email: Send inquiries to [email protected].
• VIP support: Offers 24/7 support for VIP members.

MyCard

MyCard is a contactless payment app that utilizes NFC technology to enable users to make payments with their mobile phones.

It offers a convenient and secure way to pay for goods and services at participating merchants.

Features

MyCard offers a range of features:

• Contactless payments: Make payments with a tap of your phone using NFC technology.
• Digital wallet: Store and manage your payment cards and loyalty cards.
• Transaction history: View your transaction history and track your spending.
• Alerts: Set up alerts to monitor your balance and transactions.
• Multiple card management: Manage multiple cards with one login.

Fees

MyCard is typically free to use for consumers, but merchants may be charged transaction fees by their payment processor. These fees vary depending on the processor and the type of transaction.

Security Measures

MyCard prioritizes security with the following measures:

• EMV chip and magnetic stripe: Securely stores and transmits data during transactions.
• Expiration date, hologram, and signature panel: Validates the card’s authenticity and cardholder’s identity.
• Smart card technology: Offers advanced capabilities for secure data storage and processing.
• Encryption: Encrypts sensitive data during transmission and storage.
• Two-factor authentication: Requires an OTP (One Time Password) for login and transactions.

Customer Support

MyCard offers customer support through various channels:

• Phone: Call (800) 234-5354 for assistance .  
• Email: Send inquiries to [email protected].
• Online customer service: Access support through the MyCard website.

Equity Mobile App

Equity Mobile App is Equity Bank’s mobile banking app, offering a comprehensive suite of financial services accessible through a user-friendly interface.

With the Equity Mobile App, users can manage their accounts, make payments, transfer funds, and access various banking services from their mobile devices.

The app offers seamless integration with Equity Bank’s ecosystem .  

Features

Equity Mobile App provides a wide range of features:

• Account management: View account balances, transaction history, and statements.
• Bill payments: Pay bills for utilities, school fees, and other services.
• Funds transfer: Transfer money between accounts, to other banks, and to mobile money wallets.
• Mobile loans: Access instant loans with flexible repayment options.
• Card management: Manage and track your debit and credit cards.
• Savings: Create and manage savings goals with competitive interest rates.
• Insurance: Purchase insurance products through the app.
• Airline tickets: Book airline tickets directly from the app.

Security Measures

Equity Mobile App prioritizes security with the following measures:

• Encryption: Encrypts sensitive data during transmission and storage.
• Two-factor authentication: Requires an OTP (One Time Password) for login and transactions.
• Fraud detection and prevention tools: Employs advanced systems to monitor and prevent fraudulent activities.
• ATM security: Offers features like device control and jackpot attack prevention.
• CCTV systems: Integrates with CCTV systems for enhanced surveillance.

Customer Support

Equity Mobile App offers customer support through various channels:

• Phone: Call +254 (0) 703 095 445 for assistance.
• Email: Send inquiries to [email protected].
• Social media: Connect with Equity Bank on Facebook and Twitter.

Co-op Bank App

The Co-op Bank App is Co-operative Bank’s mobile banking app, providing a convenient and secure way to manage your accounts and access banking services from your mobile device.

The app offers a range of features, including account management, funds transfers, bill payments, and loan applications.

Features

The Co-op Bank App offers a variety of features:

• Account management: View account balances, transaction history, and statements.
• Funds transfer: Transfer money between accounts, to other banks, and to mobile money wallets.
• Bill payments: Pay utility bills, school fees, and other services.
• Mobile loans: Access quick and short-term loans without security.
• Card management: Manage and track your debit and credit cards.
• Savings: Create and manage savings goals with competitive interest rates.
• Insurance: Purchase insurance products through the app.

Security Measures

The Co-op Bank App prioritizes security with the following measures:

• Data encryption: Encrypts sensitive data during transmission and storage.
• Two-factor authentication: Requires an OTP (One Time Password) for login and transactions.
• CCTV surveillance: Uses CCTV cameras in branches and ATMs for security and crime prevention.
• Computer safeguards: Employs computer safeguards and secured files and buildings to protect personal information.
• Fraud prevention: Implements measures to detect and prevent fraudulent activities.

Customer Support

The Co-op Bank App offers customer support through various channels:

• Contact center: Call +254 711 087 000 for assistance.
• WhatsApp: Contact +254 711 087 087 for support.
• Email: Send inquiries to [email protected].
• Branch support: Visit any Co-op Bank branch for assistance.

LOOP

LOOP is a digital banking platform that offers a range of financial services, including accounts, payments, and loans.

This payment app in Kenya has focus on convenience and innovation.

It provides a user-friendly interface and aims to simplify financial management for its users.

Features

LOOP offers a variety of features:

• Digital accounts: Open and manage accounts with ease.
• Payments: Make payments to individuals and businesses.
• Loans: Access loans with flexible repayment options .  
• Budgeting tools: Track your spending and manage your finances.
• Investment options: Explore investment opportunities through the platform.

Fees

LOOP charges vary based on the specific service used. Account maintenance fees may apply, and transaction fees may be charged for certain services, such as funds transfers and withdrawals.

Security Measures

LOOP prioritizes security with the following measures:

• Data encryption: Encrypts sensitive data during transmission and storage.
• Two-factor authentication: Requires 2FA for login and transactions.
• Fraud detection and prevention tools: Employs advanced systems to monitor and prevent fraudulent activities.
• Secure servers: Stores data on secure servers with restricted access.

Customer Support

LOOP offers customer support through various channels:

• Phone: Call +1 (888) EV LOOP1 for assistance.
• Email: Send inquiries to [email protected].
• Online help center: Access support articles and FAQs on the LOOP website.

Other Notable Payment Apps in Kenya

In addition to the aforementioned payment apps in Kenya, several other notable payment apps are gaining popularity in Kenya:

• ZK Pesa: Offers instant cash loans with a streamlined application process.
• Zash Loan: Provides loans of up to KSh 50,000 within minutes.
• Zenka Loan App: Offers flexible personal loans with easy registration and application.
• Branch: Provides instant loans, money transfers, bill payment, and investment options.
• Kashbean Loan: Offers personal loans with flexible repayment options.
• KeCredit: Provides instant loans with a simple registration and application process.
• Koro Loan App: Offers flexible personal loans with quick approval.
• PayPal: Enables online payments, money transfers, and international remittances.
• Binance: Facilitates cryptocurrency trading and investment.
• Okoa ChapChap: Offers an overdraft facility for making calls with insufficient funds.
• Airtel Money: Provides mobile money services, including sending and receiving money, paying bills, and buying airtime.
• Equitel: Combines mobile telephony and banking services, allowing users to manage their money and communicate with ease.
• Google Pay: A digital wallet platform that allows users to make payments using their mobile phones. It is accepted at select merchants in Kenya .  
• Apple Pay: A mobile payment and digital wallet service by Apple, accepted at select merchants in Kenya .  

Comparison of Best Payment Apps in Kenya

App	Category	Features	Fees	Security	Customer Support	Target Audience
M-Pesa	Mobile Money	Send/receive money, pay bills, buy airtime, access credit/savings	Vary by transaction type/amount	GSM encryption, PIN authentication, transaction alerts, SIM swap protection, fraud detection	Customer care line, email, social media	Mass market, unbanked and banked individuals
PesaPap	Mobile Banking	Account management, bill payments, funds transfer, mobile loans, card management, savings, insurance, airline tickets	Vary by service	Encryption, 2FA, fraud detection, ATM security, CCTV	Phone, email, social media	Family Bank customers, individuals and businesses
KCB Mobile Banking	Mobile Banking	Account management, funds transfer, bill payments, mobile loans, Simba Points, 24/7 banking, real-time notifications	Vary by transaction type/amount	Data encryption, 2FA, CCTV, computer safeguards, fraud prevention	Contact center, WhatsApp, email, branch support	KCB Bank customers, individuals and businesses
WorldRemit	Money Transfer	International money transfers, multiple transfer options, fast transfers, convenient platform, secure transactions	Vary by transfer method/destination	Secure connections, verification process, anti-fraud team, data protection, regulatory compliance	Phone, email, help center	Individuals sending money abroad
Wise	Money Transfer	International money transfers, multi-currency account, Wise card, Direct Debits, batch payments, business accounts	Vary by currency/amount	Safeguarding, 2FA, encryption, fraud prevention, regulatory compliance	Help center, email, phone	Individuals and businesses making international transfers
Skrill	Digital Wallet	Digital wallet, online payments, money transfers, prepaid Mastercard, cryptocurrency, loyalty program	Vary by service	Encryption, 2FA, anti-fraud monitoring, PCI DSS compliance, 3D Secure	Phone, email, VIP support	Individuals and businesses making online payments and international transfers
MyCard	Contactless Payment	Contactless payments, digital wallet, transaction history, alerts, multiple card management	Vary by processor/transaction type	EMV chip, magnetic stripe, expiration date, hologram, signature panel, smart card technology, encryption, 2FA	Phone, email, online customer service	Individuals and businesses making contactless payments
Equity Mobile App	Mobile Banking	Account management, bill payments, funds transfer, mobile loans, card management, savings, insurance, airline tickets	Vary by service	Encryption, 2FA, fraud detection, ATM security, CCTV	Phone, email, social media	Equity Bank customers, individuals and businesses
Co-op Bank App	Mobile Banking	Account management, funds transfer, bill payments, mobile loans, card management, savings, insurance	Vary by transaction type/amount	Data encryption, 2FA, CCTV, computer safeguards, fraud prevention	Contact center, WhatsApp, email, branch support	Co-op Bank customers, individuals and businesses
LOOP	Digital Banking	Digital accounts, payments, loans, budgeting tools, investment options	Vary by service	Data encryption, 2FA, fraud detection, secure servers	Phone, email, online help center	Individuals and businesses seeking digital banking solutions

Final Thoughts

The Kenyan mobile money market is huge, with a diverse range of payment apps catering to the needs of its population.

From established players like M-Pesa, which has evolved into a full-fledged banking platform , to emerging fintech solutions, these apps offer a convenient and secure way to manage finances, make payments, and access various financial services.

The rise of alternative payment methods (APMs) in Kenya is significant, as they are driving financial inclusion and providing access to financial services for those previously excluded from traditional banking systems .  

When choosing a payment app, it’s essential to consider factors like security, transaction fees, and ease of use.

Look for payment apps in Kenya with robust security measures, such as encryption and two-factor authentication, to protect your financial information.

Consider the fees charged for different services and choose an app that aligns with your budget and transaction needs.

Finally, prioritize apps with user-friendly interfaces and intuitive navigation to ensure a seamless and efficient user experience.  

As technology continues to evolve, the Kenyan mobile money market is poised for further growth and innovation, with new and improved payment solutions emerging to meet the evolving needs of its users.

We encourage you to explore the different payment apps in Kenya available and choose the one that best suits your needs and preferences.

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